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Frequently Asked Questions
Answers To Commonly Questions
What is home healthcare?
Home healthcare involves professional support services that allow individuals to live safely in their homes while receiving personalised care. This can include help with daily activities, medication management, mobility support, and companionship — especially for the elderly, disabled, or those recovering from illness.
How do you ensure the safety and quality of care?
At Care Hearted, all our carers are thoroughly background-checked, DBS-cleared, and trained in safeguarding, infection control, and emergency response. We conduct regular supervision visits, spot checks, and client feedback reviews to uphold high standards at every stage of care.
Can home healthcare services be covered by
insurance?
In some cases, home care services may be covered by personal health budgets, direct payments, or private insurance. We’re happy to guide you through funding options and assist in working with your local council or insurer if applicable.
Who can benefit from home healthcare services?
Home healthcare is ideal for seniors, individuals with long-term health conditions, those recovering from surgery or hospital stays, and people with disabilities who wish to maintain independence in a familiar environment with appropriate care.
Are your caregivers licensed and trained?
Yes. Every caregiver is professionally trained in areas such as manual handling, dementia care, first aid, and medication support. They also complete ongoing training to stay up to date with care best practices and regulatory standards.
What is the process to start home healthcare
services?
Getting started is simple. Book a free consultation with us, and we’ll assess your needs through a personalised care plan. Once agreed, we match you with a qualified caregiver and begin services—often within just a few days.